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Shipping delays

Notice of possible shipping delays

United States delays

Since the outbreak of the Corona crisis flights into the United States are cancelled, but our delivery service is still functional. Alternative options and routes are in place and deliveries of mail and parcels are delayed. Currently we do experience particular delays to the US West-coast and US South-east. This is caused because we are only able to use indirect flight options to San Francisco and Miami Airport. Besides this the following situation can also impact the quality and transit times of the delivery:

Shortage of staff: The United States Postal Services (USPS) deals with a major backlog in their offices of exchange. In some cases this results in delays of 6 weeks or more. Besides the Corona measurement of operating in a safe environment this is caused by many employees reporting sick. 

Missing tracking events: a side effect is that to swiftly work away the backlog, bag labels are not always scanned at arrival in the US. So although track and trace says something else there is a big chance shipments already reached the US.

We understand the inconvenience this may cause and we apologize for this. 

Hope you understand and everyone please stay safe. 

Animals Asia shop